Refund & Returns Policy
Returns & Exchanges
Need to return, exchange, or start a warranty claim? Here’s how Field Soccer Supply handles stock items, custom teamwear, refunds, and product issues.
Easy Returns On Stock Items
Most standard, in-stock Field products can be returned within 30 days as long as they are still in returnable condition.
Eligible Items
Unworn gear
Items must be unworn, unwashed, unaltered, and returned with the original tags attached.
Return Options
Store or mail
Bring eligible items to the Tustin shop for a free in-store return, or start an online return by email.
Exchanges
Same fee applies
Online exchanges use the same $8.95 flat-rate return label fee. In-store exchanges are free when available.
How To Return
Start with your order number.
Email support with your order details and we’ll help confirm eligibility, send next steps, and provide a prepaid return label when applicable.
01
Email support
Send your order number to support@fieldsoccersupply.com.
02
Get your label
We’ll send a prepaid return label for approved online returns.
03
Pack securely
Include your order info and make sure the item is protected.
04
Ship it back
Drop it off or schedule pickup using the carrier instructions.
What Can’t Be Returned
Some products are final sale or only eligible for support if there is a manufacturing defect or an error on our end.
Custom Team Orders
Final sale
Custom team orders are made specifically for your team and cannot be returned unless there is a defect or Field error.
Used Items
Not eligible
Items that have been worn, washed, altered, or returned without original tags are not eligible for return.
Personalized Gear
Custom only
Personalized and custom individual items cannot be returned unless there is a manufacturing defect or our error.
Quality Guarantee
Field stands behind product quality with a 2-year warranty from the manufacture date for manufacturing defects and material flaws.
Covered
Defects
- Faulty stitching or seam separation
- Print cracking or peeling from defects
- Material flaws or premature fabric issues
- Hardware failures like zippers or snaps
Not Covered
Regular use
Normal wear and tear, misuse, washing damage, alterations, and general use over time are not covered by the warranty.
Warranty Claims
Send photos
Email photos, your order number, and a short description of the issue. If approved, we’ll send a replacement or refund.
Built for real use.
Whether you bought retail gear or ordered for a full team, we’ll help you understand the next step quickly and clearly.
Retail Gear
Teamwear
Product Quality
Need to start a return?
Email support with your order number, checkout email, and the item you want to return or exchange.
Have questions?
For returns, exchanges, warranty claims, shipping questions, or retail store help, reach out to the Field team.